Python RPA – Terms & Conditions

 

1. Parties and Definitions

These Terms & Conditions (“Terms”) govern your access to and use of the Python RPA software platform and related services (“Service”). The Service is provided by Python RPA Ltd., a company organized under the laws of Kazakhstan (“Python RPA”, “we”, “us”, or “our”).

In these Terms:

• “Customer” or “you” means the individual or legal entity accepting these Terms.
• “Authorized User” means a person you authorize to access the Service under your account.
• “Customer Data” means data, content, files, and information you or your Authorized Users submit to or process through the Service.
• “Subscription” means the plan, license, or order governing your right to use the Service.
• “Order” means an order form, statement of work, invoice, or other purchasing document we accept.
• “Documentation” means user guides, manuals, and technical documentation we provide for the Service.

2. Acceptance of Terms and Updates

By accessing or using the Service, or by signing an Order that references these Terms, you agree to be bound by these Terms. If you accept these Terms on behalf of an entity, you represent that you have authority to bind that entity.

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service, by email, or by posting an updated version with a new effective date. Changes apply prospectively from the effective date.

3. Eligibility

You must be at least 16 years old (or the age of digital consent in your country, if higher) to use the Service. If you are using the Service on behalf of an organization, your organization is responsible for compliance with applicable laws.

4. Accounts, Roles, and Access

To use certain features, you may need an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You agree to:

• Provide accurate account information and keep it updated.
• Use unique credentials for each Authorized User (no credential sharing).
• Promptly notify us of any suspected unauthorized access or security incident.

Role-based access may be available (e.g., administrators, designers, operators, agents). Role availability depends on your edition and Subscription.

5. Subscription, Orders, Trials, and Renewal

Your right to use the Service is limited to the scope, term, and user/robot limits stated in your Subscription or Order.

Trials (if offered):

• Trials are provided “as is” for evaluation only, for the trial period stated at sign-up or in an Order.
• We may suspend or end a trial at any time for compliance or security reasons.
• Trial configurations, data retention, and support may be limited.

Renewal (if applicable):

• Subscriptions may renew automatically as stated in your Order.
• You may prevent renewal by providing written notice at least [X] days before the renewal date (or as stated in your Order).

6. Fees, Invoicing, Taxes, and Late Payments

Fees are described in your Order. Unless stated otherwise, fees are non-refundable and payable in the currency shown on the invoice.

• Taxes: Fees exclude applicable taxes, duties, or levies. You are responsible for such charges except for taxes based on our net income.
• Invoicing: We may invoice in advance (e.g., annually) or as specified in your Order.
• Late payments: Overdue amounts may accrue interest at the lesser of 10 % per month or the maximum allowed by law, and we may suspend access after notice.

If you dispute an invoice in good faith, you must notify us in writing within [15] days of the invoice date and pay any undisputed portion on time.

7. License Grant and Use Rights

Subject to these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and Documentation during the Subscription term for your internal business purposes.

You may not:

• Reverse engineer, decompile, or attempt to derive source code except to the extent permitted by law.
• Resell, rent, lease, or provide the Service to third parties as a service bureau unless expressly authorized in an Order.
• Bypass or disable security controls, usage limits, or licensing mechanisms.
• Use the Service to develop or improve a competing product (except as permitted by law).

8. Acceptable Use

You will not use the Service to:

• Violate any law or regulation (including privacy, labor, and anti-corruption laws).
• Access systems or accounts without authorization.
• Transmit malware, exploit vulnerabilities, or conduct security testing without written permission.
• Process or store illegal content or infringing content.
• Interfere with, disrupt, or degrade the Service or other users’ access.

You are responsible for ensuring that automations you build comply with applicable laws and the rules of the target systems (including websites and third-party services).

9. Customer Data, Privacy, and Security

Customer Data remains yours. We do not claim ownership of Customer Data.

Deployment models:

• On-Premise Edition: Customer Data is processed and stored within your infrastructure, except for data you voluntarily provide to us for support (e.g., logs you send).
• Cloud/Hosted Edition (if offered): Customer Data may be processed on our hosted infrastructure as necessary to provide the Service, as described in our Privacy Policy and any Data Processing Addendum (DPA).

Security: We maintain administrative, technical, and physical safeguards appropriate to the Service. You are responsible for the security of your credentials, endpoint machines (agents), and any systems you connect to the Service.

Privacy: Our collection and processing of personal data (if any) is described in our Privacy Policy. If required by law, we will offer a DPA for business customers.

10. Confidentiality

Each party (“Receiving Party”) may receive non-public information from the other party (“Disclosing Party”) that is marked or reasonably understood as confidential (“Confidential Information”).

The Receiving Party will:

• Use Confidential Information only to perform obligations or exercise rights under these Terms.
• Protect it using reasonable care and at least the same care used for its own confidential information.
• Limit access to employees/contractors who need to know and are bound by confidentiality obligations.

Confidential Information does not include information that:

• Is or becomes public through no fault of the Receiving Party;
• Was lawfully known by the Receiving Party before receipt;
• Is independently developed without use of the Confidential Information; or
• Is lawfully obtained from a third party without confidentiality obligation.

If the Receiving Party is required by law to disclose Confidential Information, it will (to the extent permitted) provide prompt notice and cooperate with efforts to limit disclosure.

11. Support, Maintenance, and Updates

Support (including response times and channels) is provided according to your Subscription level or Order. We may perform maintenance that could affect availability; when practical, we will provide advance notice for scheduled maintenance.

Updates: We may release updates, patches, and new features. Some updates may be required for security or performance. For on-premise deployments, your update process may depend on your IT change-management procedures.

12. Third-Party Services and Open-Source Software

The Service may interoperate with third-party services (e.g., email providers, websites, ERPs, CRMs) and may include open-source components. Your use of third-party services is governed by their terms, and we are not responsible for third-party services.

Open-source components are licensed under their applicable open-source licenses, which may grant you additional rights and impose additional obligations.

13. Intellectual Property and Feedback

We and our licensors own all right, title, and interest in the Service, Documentation, and related intellectual property, excluding Customer Data.

Feedback: If you provide suggestions, ideas, or feedback, you grant us a worldwide, royalty-free, irrevocable license to use and incorporate it without obligation to you.

14. Warranties and Disclaimers

Limited warranty (paid subscriptions): We warrant that the Service will materially conform to the Documentation during the Subscription term. Your exclusive remedy for a breach of this warranty is for us to use commercially reasonable efforts to correct the non-conformity.

Disclaimer: Except for the limited warranty above, the Service is provided “as is” and “as available.” We disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

15. Indemnification

15.1 Your indemnity. You will defend and indemnify us from third-party claims arising from:

• Your or your Authorized Users’ misuse of the Service or violation of these Terms;
• Your automations, configurations, or instructions;
• Customer Data, including allegations that Customer Data infringes or violates rights of a third party.

15.2 Our indemnity. We will defend and indemnify you from third-party claims alleging that the Service infringes a third party’s intellectual property rights, provided that:

• You promptly notify us of the claim;
• You allow us to control the defense and settlement; and
• You reasonably cooperate at our expense.

We will have no obligation to the extent a claim arises from your modifications, combination with non-Python RPA products, use not in accordance with the Documentation, or your use after we have provided a workaround or updated version.

If we believe an infringement claim is likely, we may (at our option) procure the right for you to continue using the Service, modify the Service to be non-infringing, or terminate the affected Subscription and refund prepaid unused fees for the terminated period.

16. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities, arising out of or related to these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, each party’s total aggregate liability arising out of or related to these Terms will not exceed the amounts paid or payable by you to us for the Service in the [12] months preceding the event giving rise to the claim.

These limitations do not apply to (a) payment obligations, (b) breach of confidentiality, or (c) indemnification obligations, to the extent not prohibited by law.

17. Term, Suspension, and Termination

Term: These Terms begin on the date you accept them and continue until all Subscriptions have expired or been terminated.

We may suspend access if:

• You are overdue on payment after notice;
• We reasonably believe your use poses a security risk or violates the Acceptable Use section;
• We are required to do so by law.

Termination for cause: Either party may terminate an Order if the other materially breaches and fails to cure within [30] days after written notice.

Effect of termination: Your right to use the Service ends. Upon request, we will provide reasonable assistance to export your Customer Data to the extent technically feasible and as described in your Order (export fees may apply).

18. Export Controls and Sanctions

You represent that you are not located in, under the control of, or a national/resident of any country or region subject to comprehensive sanctions, and you will comply with applicable export control and sanctions laws. We may restrict access to comply with law.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Jurisdiction], excluding its conflict of laws rules. Any disputes will be resolved in the courts of [City, Jurisdiction], unless the parties agree to arbitration in an Order.

20. Notices

Notices must be in writing and sent to the addresses in the Order or to the contact details below. We may provide notices to you via email, the Service, or your account dashboard.

21. Miscellaneous

• Assignment: You may not assign these Terms without our prior written consent, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee agrees to these Terms.
• Force majeure: Neither party is liable for delays due to events beyond reasonable control (e.g., natural disasters, war, labor disputes, internet outages).
• Severability: If any provision is unenforceable, the remainder will remain in effect.
• Waiver: Failure to enforce a provision is not a waiver.
• Entire agreement: These Terms, together with Orders and referenced policies, are the entire agreement about the Service.
• Survival: Sections on IP, confidentiality, fees, limitations of liability, and indemnities survive termination.

22. Contact Information

Python RPA Ltd.

• Email: appsupport@pythonrpa.org
• Phone: +7 (701) 524-47-47
• Website: www.pythonrpa.org

If you have questions about these Terms, please contact us at the email above.

Last updated: 4 January 2026